FAQ

    Sign up

  • How do I sign up for Palmchat?

    The simplest way is to signup using Phone number to enable you use our Mobile Top Up function.

  • Which phone devices are supported?

    Android/iOS/Blackberry OS10/Wap

  • How do I download Palmchat?

    Visit Palmchat website : www.palmchatnow.com

  • How do I update to the new version?

    kindly follow step Explore > Settings > About > Check for update - This is what is on the app,there is no 'Rate this App' function on the latest Version.

  • How do I complete the sign up process and confirm my email address or phone number?

    Check your email or phone inbox after you enter your ID for the URL/code for verification.

  • Why can't I receive the verification code?

    Poor Internet Connection(should be added to the list).

  • How old do you have to be to sign up for Palmchat?

    Age 12 - 45

  • What`s the difference between logging in and signing up?

    Logging in requires having a Palmchat account and ID. Signing up involves becoming a new user.

  • Find Friends

  • How do I add a friend?

    Go to the "Chat" and click the "+" in the top right corner. Click on “Add contacts” and search the one you want to add.

  • How do I invite a friend?

    Go to the "Chat", click the "+" in the top right corner. Click on “Add contacts” and “invite friends”.

  • How do I import my contacts from other accounts?

    Palmchat do not support importing contacts from other app account.

  • How do I unfriend or remove a friend?

    Android & BB10: Go to the Chat, click on "Contacts". Long press the person from contacts and delete.
    IOS:Go to the "Chat", click on "Contacts". Slide the person from right to left and click "Delete".

  • How do I find my contact list?

    Go to the "Chat", find "Contacts" at top.

  • How do I block a user?

    Go to the user's profile and click the button in the top right corner and choose "Block".

  • Login & Password

  • How do I change my password?

    Go to "Explore" and click button in the top right corner. Choose "Change Password", type your old password, and enter your new one.

  • What do I do if I forget my password?

    Find "Forgot Password?" on the Login screen. We provide three options: Phone Number./Email Address/Security Answer (if you put one before)

  • What is the minimum password strength and how can I make my password strong?

    You can enter just numbers or letters, but it's best to combine letters, numbers, and special characters.

  • How do I use my Facebook ID to sign up or login?

    Find the option "Log in with Facebook" on Login/Sign-up Screen.

  • Why can`t I log in?

    Send an email to feedback@afmobigroup.com or visit our Facebook (http://www.facebook.com/PalmchatNow) and describe the problem. We`ll try our best to fix it ASAP.

  • How do I log out?

    Go to the "Explore" and click button in the top right corner. Choose "Log out" and confirm again.

  • Chat

  • How do I see which friends are online?

    Click the chat and go to the chat window. Status is shown under the name of the friend you are chatting with.

  • How can I stop someone from contacting me?

    Go to their profile and find the button in the top right corner and choose "Block".

  • How do I send a message?

    Go to "Chat" and click "Contacts". Choose anyone and type your message. Then click the "paper plane" icon on the right.

  • How do I know if a friend has seen a message I sent?

    The opened envelope icon in front of your message means your friend has read your message.

  • How do I delete messages or a conversation?

    Android & BB10: Just longpress the message to confirm.
    IOS: Slide the message from right to left and click "Delete".

  • How do I create a group chat?

    Go to the "Chat" and click "+" in the top right corner. Choose "Group Chat" and Click "+" to create a new group.

  • How do I add someone to the group chat?

    Go to the Group Chat window and click the button in the top right corner. Click "+" icon under the "Group Members" and select the contact you want to add.(This should be added on the website as this is what is on the latest version).

  • What`s a sticker and how do I send one?

    It`s a funny picture or animation. Click the "smiling face" icon in the chat window, choose a sticker and send.

  • How do I delete sticker packs?

    Go to "Explore" and click "Stickers Store". Then click the icon in the top right corner and choose "My Stickers". You can delete them using the button in the top right corner.

  • How do I download stickers?

    1.Click "smilling face" icon in the chat window and click "+" in lower right corner. Select the one you like and click "Free" to download.
    2.Go to "Explore" and click "Stickers store". Select the one you like and click "free" to download.

  • Edit Account

  • Where can I find my Settings?

    In the top right corner of the "Explore"

  • How do I change my language settings?

    Go to the "Explore" and click the button in the top right corner. Choose "Language".

  • What content is not allowed on Palmchat?

    Sexual, violent, reactionary, personal attacks, and politically sensitive content are not allowed.

  • How do I change my name?

    Click your own head picture and go to your profile. Click the button in the top right corner and set your name.

  • Warning & Blocks

  • Why did I receive a warning message from Palmchat Team?

    Our system may automatically check your texts or pictures for illegal content, and will resume after the check doesn’t find illegal content.

  • How do I contact Customer Service?

    Add the Palm ID 466666 OR Follow Palmchat Official Public Account for Issue Resolution.

  • Customer Service

  • What should I do if Palmchat crashes?

    Contact our Customer Service. Describe what you did on Palmchat and state your phone model. We will work on fixing it ASAP.

  • How do I submit my crash report?

    Go to Palmchat "Settings">“About”>"Feedback" to contact us.

  • Post & Tag

  • How do I send a post on broadcast?

    Go to the "Broadcast" and choose the camera/photo icon. View your gallery and choose your favorite pictures, then click "Ok". If you're happy with the pictures, click "Next" and enter your message. Add Hashtags if you like or share them on Facebook.

  • Why can`t I send a post on broadcast?

    "1. You can only send a post with an Andriod/IOS/BlackBerry device. 2. Perhaps there's a problem with the network. Wait a moment and try again."

  • Where can I find the history of all my broadcast?

    Go to your profile and click "My Broadcast".

  • How do I see the post sent in other locations?

    On the broadcast screen, click the filter button in the top right corner and you can choose other states.

  • Why can`t I see the post I just sent?

    "1. Pull down to Refresh and see your post. 2. The post you just sent may contain sexual, violent, reactionary, personal attacks, and politically sensitive content."

  • What should I do if a post failed to send?

    Send the post again when the network is back to normal.

  • How do I remove my post?

    Go to your profile and click "My Broadcast". Look for the one you want to delete and click the "Delete" button in the bottom right corner under the post.

  • How do I report abuse?

    Click the person's image and go to their profile. Click the button in the top right corner and choose "Report Abuse".

  • What is Hashtagging and how does it work?

    Hashtag is a flexible and fun classification. Broadcasts with the same Hashtags will be grouped together.

  • What is the difference between Top and Recent posts?

    Top post are arranged based on the number of likes. Recent posts are the latest post made with an Hashtag.

  • What Hashtag is allowed on Palmchat?

    We recommend usage of any Hashtags about your work, life, family and other interesting topics.

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